Photo Policy

MEMO: Mandatory Photo, Video & Documentation Requirements

Effective Immediately

This policy applies to all technicians, tow-truck drivers, mechanics, and vendors representing Joe’s Roadside Assistance / JRS Roadside Techs / Mobile Mechanics.

To ensure quality control, fraud prevention, and accurate dispatch documentation, the following rules must be followed on every job.

No photos = No pay.
No documentation = No pay.

1. REQUIRED PHOTOS & VIDEOS FOR EVERY JOB

A. Vehicle Identification

License plate (if accessible)
VIN number (dash or door label)
Customer ID for every service

B. Scene Documentation

Scenery photos of the area
Vehicle position and hazards
Tools/equipment being used

C. Job Photos

Before pictures
After pictures

D. Videos

Before video
After video
(Highly recommended for protection and dispute prevention)

2. SERVICE-SPECIFIC REQUIREMENTS

Tow Truck Operators

Vehicle on the tow truck
Tie-downs & chains
Delivery location photos

Mechanics / Tire Techs

Parts/products installed
Serial & model numbers
Receipts for any items purchased (tires, parts, fluids)

3. SUBMISSION REQUIREMENTS

Upload to Towbook FIRST.

If Towbook is not working:

Text or email all documentation to:
📱 859-553-5675
📧 admin@jrsassistance.com

Every text or email MUST include:

Towbook Ticket Number, OR
Invoice Number, OR
If neither is available:
- Date of Service
- Service Address

Missing identifiers = payment delay or non-payment

4. MILEAGE REQUIREMENTS

If you are not using Towbook GPS:

Take before and after photos of your mileage
Must clearly show the odometer

If not submitted, a default mileage amount will be applied.

5. PAYMENT VERIFICATION

Before leaving the scene, ALWAYS verify customer payment shows:

Blue checkmark on receipt
OR
PAID text confirmation

6. CUSTOMER REFUSES PHOTOS? CALL DISPATCH IMMEDIATELY.

If a customer refuses photos, ID, VIN, or any documentation:

📞 Contact Dispatch IMMEDIATELY.
Do not continue the job without instructions.

In most cases, you still have a GA (Guaranteed Authorization) and can proceed only with Dispatch approval.

Never argue with the customer.
Never skip documentation without Dispatch approval.

7. NON-COMPLIANCE PENALTIES

Failure to follow these requirements may result in:

Non-payment for the job
Delayed payment
Suspension from rotation
Permanent vendor removal